Public Utilities Customer Services Overview (Noon Meeting @12:00PM)

The City of San Diego Public Utilities Department has recently launched a new and improved Customer Advocacy Program.

Under the leadership of Customer Advocate David F. Akin, Esq., the program continues to grow and address the needs of our customers.  David’s 17 years of utility management experience and eight years of legal advocacy/mediation experience make him a great fit for this important role. 

The Customer Advocate’s job is to represent a customer-centric perspective. This includes:

• Focusing on the “big picture” end-to-end customer experience;
• Helping navigate our often complex procedures/organization;
• Acting as a cross functional go-to person;
• Engaging, facilitating and expediting resolution of customer service issues.